Last updated: September 14, 2026
At The Vape Mall, your privacy matters. The Vape Mall does not give out your personal information. We only use your information to contact you for order purposes, newsletters, and promotions with The Vape Mall and our affiliates. Fraudulent or criminal activity may result in us providing your information to the appropriate entities.
The sections below explain this in more detail — what we collect, how we use it, and the limited circumstances in which we share it. By using thevapemall.com (the “Site”) or purchasing from us, you agree to the practices described here.
Age Requirement
Our products are intended only for adults of legal age to purchase nicotine and vaping products (21 years or older, or the minimum age required in your jurisdiction). We use age-verification tools at entry and at checkout. The Site and its products are not directed to anyone under the legal purchase age, and we do not knowingly collect information from them.
Information We Collect
- Information you provide: name, billing and shipping addresses, email address, phone number, date of birth or ID information used for age verification, order details, account login credentials, and any messages you send us.
- Payment information: payment card details are collected and processed by our payment processor (Authorize.Net). We do not store your full card number on our servers.
- Automatically collected information: IP address, device and browser type, pages viewed, referring pages, and similar usage data collected through cookies and analytics tools.
How We Use Your Information
- To process, fulfill, and ship your orders and provide customer support.
- To verify your age and comply with laws governing the sale of nicotine and vaping products.
- To contact you for order purposes and to send order confirmations, shipping updates, and account notices.
- To send newsletters and promotions from The Vape Mall and our affiliates (you can opt out at any time).
- To prevent fraud, secure the Site, and enforce our terms.
- To comply with legal and regulatory obligations, including tax and tobacco-reporting laws.
PACT Act & Legal Reporting
As a seller of vaping and nicotine products, we are required by the federal Prevent All Cigarette Trafficking (PACT) Act and by various state laws to report certain sales information (such as customer name, address, and products purchased) to state tobacco tax administrators and other authorities. We disclose this information as required by law. As noted above, fraudulent or criminal activity may also result in our providing your information to the appropriate entities.
How We Share Your Information
Consistent with our commitment above, we do not sell your personal information, and we do not give it out except as needed to operate the store and comply with the law:
- Service providers who help us run the Site and fulfill orders, and who are permitted to use your information only to provide those services: our payment processor (Authorize.Net), shipping/fulfillment providers, our age-verification provider (AgeChecker.Net), our transactional email provider (Amazon SES), our email/marketing provider (Mailchimp), our live-chat provider (Pure Chat), and our analytics providers (e.g., Google Analytics).
- Government agencies and authorities where required by law, including PACT Act and state tobacco-tax reporting, subpoenas, or other legal process, and to address fraudulent or criminal activity.
- A successor entity in connection with a merger, acquisition, or sale of assets.
Cookies & Tracking
We use cookies and similar technologies to keep your cart and session, remember preferences, analyze traffic, and improve the Site. You can control cookies through your browser settings; disabling them may affect Site functionality.
Data Security
We use industry-standard safeguards, including encryption in transit (SSL/HTTPS) and a PCI-compliant payment processor, to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain order and account information for as long as needed to provide our services and to meet legal, tax, accounting, and regulatory requirements (including tobacco-sales recordkeeping), after which it is deleted or anonymized.
Your Rights & Choices
- Marketing opt-out: unsubscribe using the link in any marketing email, or contact us.
- Access, correction, and deletion: you may request a copy of, correction to, or deletion of your personal information, subject to legal recordkeeping obligations.
- California residents (CCPA/CPRA): you have the right to know, delete, correct, and opt out of the “sale” or “sharing” of personal information (we do not sell personal information), and not to be discriminated against for exercising these rights.
- To exercise any of these rights, contact us using the details below.
Children’s Privacy
The Site is intended only for adults of legal purchase age. We do not knowingly collect personal information from anyone under that age. If you believe a minor has provided us information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will update the “Last updated” date above.
Contact Us
If you have questions about this Privacy Policy or your information, contact us at:
The Vape Mall
704 W Pearce Blvd
Wentzville, MO 63385
Email: cs@thevapemall.com
Phone: 636-887-2326